3 Year Extended Warranty
What is the Premium warranty?
This warranty covers any defects in material or workmanship under normal use during the warranty period which is extended by 1 year, to a total of 3 years from the purchase date.
Under our Premium warranty, in the unlikely event of a fault you will receive a new replacement product sent immediately, we will then organize with the courier to collect the faulty item from you for return. This will ensure that in a not so good situation you are back up and running with as little down time as possible.
We will also cover the courier expense for the return as well as the new replacement item.
We cover the cost of delivery on all orders for you!
Once you have placed your order through our online store you will immediately enter the queue for the distribution team to package up and prepare your items for the courier to collect.
Orders placed before 1pm - We will aim to have these packaged up and collected by the courier the same day, however, this is not guaranteed and it may go the following morning.
Orders placed after 1pm - Will be collected by the courier the following morning, if you order after 2pm on Friday or anytime in the weekend then you can expect your package to be collected by the courier Monday morning.
We are proud of our courier service and can happily say most NZ deliveries are typically 2 - 3 business days, however, if you are rural then please be patient and allow for an additional day for the driver to reach you.
You are covered when you buy from Herbal House
We ensure that all of our products undergo rigorous quality testing and extensive packaging to reduce the chance of any defects, however, in the unlikely circumstance that there is a failure with your purchased goods, simply take a deep breath and get in touch.
2 Year Warranty Included on each product.
For more details on our warranty policy please visit our warranty page
Don't just take our word for it - here's what our customers have to say.
Good service, product works well . Good fast delivery
Everything arrived in 3 packages just like it looks in the pics, delivery did take longer then usual but thats because of the lock downs. The guys emailed letting me know a certain part would be replaced so communication was very a highlight too.
PROFESSIONAL Service highly recommended to anyone communication efficient this company has it all Thankyou