FAQ - New

1. Are your product in stock locally or do you send from overseas?

1A. Yes, all of our products are kept in stock in our Auckland warehouse, no items are sent from outside of New Zealand.

2. Are your orders delivered in discreet packaging?

2A. Yes, every single item is packaged carefully in blank boxes.

3. How long does delivery normally usually take?

3A. Order placed in the morning during the week are typically collected by the courier by the following day and NZ Couriers normally takes overnight to deliver items within the north island and 2 - 3 days for South Island.

4. Do you give your customer information to third parties?

4A. No, Absolutely not. We take our customers privacy extremely seriously.

5. What Happens if my product arrives damaged by delivery?

5A. If your item is damaged by the courier, simply call or email and we will arrange for a replacement to be sent and for the courier to collect the damaged item.

6. What happens if my product is faulty?

6A. Although product faults are rare, we encourage our customers to call or email us if any faults arise. Our products come with a 2-year warranty.

7. What payment methods do you accept?

7A. We accept Credit/Debit cards, Paypal, Bank/Cash Deposit, Afterpay & Laybuy.

8. What will show on my credit card statement?

8a. As a reference - "Herbal" will show on your card statement.

4Season LED FAQ

1. What is the optimal distance I should be running my LED from my plants?

1a. We suggest a minimum distance of 30cm to prevent possible malformation of leaves, buds and progenies. Everything above 30cm is a question of personal experience. It should be noted, however, that the more distance you put between the light source and the plants, the less the levels of light intensity

2. PPFD Value - What is this and why is it important?

2a. The PPFD value is used to measure the efficiency of grow lights. While lumen and LUX values are more widely known, PPFD values are much more conclusive concerning plant growth and how it is impacted by different light sources.

3. What does "Colour Temperature" Mean and why is it important?

3a. Color-temperature is commonly known as ranging between warm white and cool white. While cool whites (5000K and higher) enhance vegetation and stocky plant growth, warm whites (below 3300K) further the plant’s fruiting and flowering phase and encourage tall growth. However, as our LEDs operate around 3500K neutral white, both phases are covered. As a result, the plants are provided with optimal lighting conditions during all phases and will display healthy growth.

4.Growth, Fruiting & Flowering - Things to keep in mind when plant breeding with LED

4a. Our COB LEDs offer large amounts of power. If the grow area is well illuminated and suitably powered, the plants can grow more stocky than usual. To counteract this we suggest increasing the distance between plants and lights. Note, however, that this will also decrease the level of light intensity. Light temperature can be divided into three categories: 2700K-3000K for fruiting and flowering, 3500K-4000K for all phases, 5700K-6000K for vegetation.

5. Can LEDs be used to grow all plants?

5a. LED is suitable for every plant that needs sunlight. Since all our LEDs, whether DIY sets or plug and play units, can be dimmed, they can all be adjusted to the individual needs of each type of plant. Further, the light emitted by our full spectrum LEDs is very similar to sunlight. Get to know more about light