Our Delivery Process
We offer FREE Courier across New Zealand for any order, even to Rural addresses.
Delivering to thousands of customers throughout New Zealand every month, It's important that we provide the highest levels of responsiveness to you at all times. We strive to ensure your privacy is kept confidential during any and all interactions with our website and communications.
Courier can be expensive throughout New Zealand, especially for inter-island deliveries and rural addresses, to make our services available to all regardless of where you are we have decided to cover the courier post on all purchases at our shop and website.
Once you have placed your order through our online store you will immediately enter the queue for the distribution team to package up and prepare your items for the courier to collect.
Orders placed before 1pm - We will aim to have these packaged up and collected by the courier the same day, however, this is not guaranteed and it may go the following morning.
Orders placed after 1pm - Will be collected by the courier the following morning, if you order after 2pm on Friday or anytime in the weekend then you can expect your package to be collected by the courier Monday morning.
This refers to the time it takes for items to be couriered from our warehouse to the destination. We are proud of our courier service and can happily say that North Island deliveries are typically overnight and South Island is usually 2 - 3 nights, however, if you are rural then please be patient and allow for an additional day for the driver to reach you.
We package your items with extreme care and ensure each box is discreet, if somehow your package is damaged during transit there is no need to stress as you simply need to contact us, we will replace the damaged item and will organize for the courier to collect the damaged product from you to be sent back to us.