FAQ

Absolutely, we include our standard 2 year warranty on all items.

For you, nothing. We cover the costs to allow all customers to have the same experience throughout New Zealand.

Orders are typically dispatched same day so if you are in the North Island it should be overnight and 2 nights for South Island, Rural addresses typically take a day or two longer.

We only have one shop/warehouse which is located in West Auckland, however, we are more a distribtion centre compared to a typical retail shop.

New Zealand Business Number : 9429046287984 

Yes, all of our products are kept in stock in our Auckland warehouse, no items are sent from outside of New Zealand.

Yes, every single item is packaged carefully in blank boxes.

No, Absolutely not. We take our customers privacy extremely seriously.

If your item is damaged by the courier, simply call or email and we will arrange for a replacement to be sent and for the courier to collect the damaged item.

We accept Credit/Debit cards, Paypal, Bank/Cash Deposit, Afterpay & Laybuy.

The PPFD value is used to measure the efficiency of grow lights. While lumen and LUX values are more widely known, PPFD values are much more conclusive concerning plant growth and how it is impacted by different light sources.

Color-temperature is commonly known as ranging between warm white and cool white. While cool whites (5000K and higher) enhance vegetation and stocky plant growth, warm whites (below 3300K) further the plant’s fruiting and flowering phase and encourage tall growth. However, as our LEDs operate around 3500K neutral white, both phases are covered. As a result, the plants are provided with optimal lighting conditions during all phases and will display healthy growth.

Our COB LEDs offer large amounts of power. If the grow area is well illuminated and suitably powered, the plants can grow more stocky than usual. To counteract this we suggest increasing the distance between plants and lights. Note, however, that this will also decrease the level of light intensity. Light temperature can be divided into three categories: 2700K-3000K for fruiting and flowering, 3500K-4000K for all phases, 5700K-6000K for vegetation.